-Mexico City Seminar
SGM and distributor Representaciones de Audio (RDA) recently organized a seminar in Mexico City at RDA’s headquarters. The 18 attendants were SGM end-users from different segments such as rental companies, venues and the entertainment industry.
The two-day event is part of SGM’s International Training Academy with the purpose of strengthening the service team on all levels from distributor to end-user level. As such, the attendants were offered in-depth insights into technical maintenance of SGM’s LED luminaires.
The products in focus for this seminar were the P-series, the Q-series, the LS-series as well as the G-Spot and the SixPack. Subject such as firmware upgrades, RDM and RFID, product functionalities as usage of the SGM Vacuum Test Kit were thoroughly covered, as well as the participants received product demonstrations and assembly instructions.
SGM’s Ben Díaz and Per Sained Brandborg, and RDA’s certified SGM technicians Manuel Tapia and Alfonso Reyes conducted the seminar.
Area Sales Manager and Product Trainer, Ben Díaz states: “This event is part of a process that wants to demonstrate how important América Latina is for us. With these trainings, we are moving the factory closer to the SGM users, speaking the same language and providing unique solutions for their doubts. Our intention is not only to be the leading manufacturer in LED technologies and lighting innovations, but also the strongest reference in support and post-sales service. The feedback coming from the attendants reports that we are on the right path, but this is just one of the actions we are developing for the area.”